Delivery policy
For any questions, please contact our customer service by email, or call toll-free at 1 800 445-0441. We will be happy to answer you Monday to Friday between 8 a.m. and 12 p.m. or between 1 p.m. and 5 p.m.
Delivery costs and time
Delivery in Canada
Delivery is free in Canada with a purchase amount of $50 or more before taxes and after discounts. The fixed delivery fee in Canada is $10. The normal delivery time is 2 to 5 business days, except in the event of a temporary stock shortage. Land Art sends a shipping confirmation email when the order is shipped. In the shipping confirmation email, you will find the tracking number of your package and you can subscribe to carrier notifications to follow the progress of your package's tracking. If after 3 business days you have not received a shipping confirmation email, please contact us at: info@landart.ca. Please note that Land Art does not send an email to confirm delivery of the package. The customer is therefore responsible for tracking their order with the tracking number provided in the shipping email from the carrier.
Delivery in the United-States and outside of Canada
Unfortunately, it is currently impossible to deliver our products outside of Canada.
Lost Package
It rarely happens that a package is lost during transport. If this problem occurs, please email us or call toll-free at 1 800 445-0441, Monday to Friday between 8 a.m. and 12 p.m. or between 1 p.m. and 5 p.m. If a package is lost, rest assured that we will follow up on the matter. If your package is not found after ten (10) days, we will resend the products to you free of charge in a second shipment. You will be kept informed throughout the process. You can also view the status of your order on the link that accompanies your order confirmation email.
Stolen Package
After sending the email confirming the shipment of the package, it is your responsibility to ensure the tracking of your package. There will be no message confirming the arrival of your package. Once delivered to your door, Land Art will not be responsible for the theft of your package. Please take the necessary measures to ensure its security and avoid any risk of theft.
Perishable products
Our policy is to ship products with an expiration date as far away from the order date as possible. More specifically, our goal is to ship products with an expiration date greater than six (6) months, depending on the nature of the product. If we cannot respect this commitment, we will contact you by email to let you know the expiration date and ask you if you would still like to receive the product.
Items damaged in transit
Land Art ensures that the items are shipped in salable condition and that they are adequately packaged to avoid any breakage during transport. If you receive a damaged item, please email us or call toll-free at 1 800 445-0441, Monday to Friday between 8 a.m. and 12 p.m. or between 1 p.m. and 5 p.m., to let us know. We will need photos to complete your file.
Address mistake
Land Art pays particular attention to the delivery of packages. This way, we ensure that the packages are sent to the address provided by the customer. If an address error occurs and we have shipped to the address provided, Land Art assumes no responsibility. Return costs will therefore be the responsibility of the customer.